HIGHROAD / SHIPPING KNOWLEDGE
How to Raise a Shipping Concern With Highroad
Use Highroad's contact page for questions about a website inquiry or a correction to website information. For a booked shipment, use the dispatch, payment, or claims contacts in your confirmation and agreement. The general website form is not an emergency dispatch service or a substitute for formal claim notice.
Follow up on a website inquiry
Use the same name and email address supplied in the original inquiry so it can be identified. Include the origin, destination, approximate submission date, and a short explanation of what changed or what answer you need.
Useful updates include a changed pickup contact, revised timing, a different vehicle condition, or a preferred callback time and time zone. Do not assume a form submission has changed an accepted transport agreement; ask the responsible booking party to confirm any agreed amendment.
Contact the responsible party for a booked move
For a driver delay or access problem, use the dispatch or carrier contact supplied with the booking. For an unexpected payment request, verify the requesting party and compare the amount with the written agreement. For vehicle damage, follow the carrier's written claim procedure and applicable deadlines.
Keep the booking reference, company names, key dates, and a factual description of the issue available. Save original messages, invoices, inspection reports, and photographs. A clear timeline helps identify what requires a response and who is responsible for it.
State the outcome you are requesting
– A written scheduling update or corrected pickup details. – An explanation of an invoice or refund decision. – The proper address or process for a written claim. – A correction to a specific website statement.
The contact form does not guarantee a response time, a refund, a claim payment, or action by another company. If the issue is time-sensitive, use the channel specified in your agreement rather than waiting only for a website response.
Keep sensitive information out of the form
Do not submit payment-card numbers, bank credentials, Social Security numbers, passwords, or identity-document images. If the responsible company needs supporting records, first confirm its identity and the appropriate secure delivery method.
For a factual website correction, send the page URL and the official source explaining the issue. Keep a private shipment dispute separate from a public-content correction.
Escalate through the appropriate channel
For immediate danger, contact emergency services. For an unresolved transport complaint, consider the relevant regulator or consumer agency and check whether the conduct is within its remit. A regulator complaint does not automatically recover money, release a held vehicle, or extend a legal deadline. Seek timely professional advice when those outcomes are at stake.
Contact and next steps
Contact Highroad for a website inquiry or content correction. For a booked shipment, use the responsible company’s agreed contact and notice procedures. A general form submission does not replace formal notice or extend a deadline.
Related guides
- What If My Car Shipping Company Misses Pickup?
- File written auto transport damage claim
- What If a Transporter Will Not Release My Vehicle?
Browse all car shipping guides.
Sources and further reading
Sources checked October 11, 2026. Confirm current requirements for your circumstances. This is general information, not an individual legal, tax, insurance, or eligibility determination. Reference links do not imply endorsement of Highroad.